refund
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🧾 “I Want My Money Back!” — Handling a Refund Conflict in German

A refund conversation can become uncomfortable very quickly. A customer walks into a shop with a damaged product, places it on the counter, and expects an immediate solution. Then comes the complication: there is no receipt. The customer remembers buying the item in the store, but the employee cannot immediately verify the purchase. What begins…
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TELC B1 Writing: Request a Refund

My Frustrating Refund Battle: A TELC B1 Writing Exercise Okay, deep breath. I’m writing this because honestly, trying to get a refund in Germany has been a complete nightmare, and it’s also a perfect example of what the TELC B1 Writing exam is testing. I moved here six months ago, started a new job as…
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