category:customer service
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TELC B1.2 Bildbeschreibung: Customers speaking with a bank advisor

My Struggle (and Small Victories) with German Banking – Heading for B1.2 Okay, so I’ve been living in Berlin for six months now, and let’s just say the initial excitement of exploring has slowly morphed into a very practical challenge: banking. It’s not glamorous, but it’s essential, and I needed to get a handle on…
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TELC B1 Writing: Respond to Customer Service

Mastering the German Customer Service Response: My TELC B1 Journey Okay, so here I am, six months in Berlin, and let’s be honest, my German is… patchy. I can order a Kaffee and a Croissant at the Bäckerei, and I can usually navigate the U-Bahn, but when it comes to actually talking to someone –…
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